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Privacy Policy


Avela Group Last updated: 22 July 2026


Introduction
Avela Group ("Avela Group", "we", "us", "our") respects your privacy. This policy explains what personal information we collect through our website, avela.au, how we use it and how we protect it. It applies to visitors located in Australia.
We only collect personal information through the contact form on our website, when you choose to send us an enquiry. We do not sell, rent or trade your personal information to any third party.
 

Information we collect
When you submit our contact form, we collect the information you provide, which may include:

  • Your name

  • Your email address

  • Your phone number

  • The content of your message or enquiry

We do not collect payment details, sensitive information or any information beyond what you choose to include in the form.


How we use your information
We use the information you provide solely to:

  • Respond to your enquiry

  • Communicate with you about the products or services you've asked about

  • Keep a record of our correspondence with you, for our own reference

We do not use your information for marketing unless you separately opt in, and we never sell or share it with third parties for their own marketing purposes.


Disclosure of your information
We do not disclose your personal information to any third party, except:

  • Where required by law

  • To trusted service providers who help us run our website or email systems (for example, our hosting or email provider), and only to the extent needed to operate the contact form

  • With your consent

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Storage and security
Your information is stored securely and is only accessible to Avela Group staff who need it to respond to your enquiry. We take reasonable steps to protect your information from misuse, loss and unauthorised access.
 

How long we keep your information
We keep enquiry details for as long as is reasonably necessary to respond to you and maintain our business records, after which it's deleted or de-identified.
 

Access and correction
You can ask us what personal information we hold about you, request a correction or ask us to delete it, by contacting us using the details below. We'll respond within a reasonable timeframe.
 

Cookies and analytics

Our website uses tools such as Google Analytics and the Meta (Facebook) Pixel to help us understand how visitors use our site and to measure the performance of our advertising. These tools use cookies and similar technologies to collect information such as pages visited, time spent on the site and general location, and may track whether you've interacted with our ads on other platforms.

This information is collected in an aggregated or de-identified form and is used to improve our website and marketing, not to identify you personally. Google and Meta may combine this data with other information they hold about you in accordance with their own privacy policies.

You can control or disable cookies through your browser settings, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Blocking cookies may affect how parts of our website function.

 

Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.


Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.


Contact us
If you have any questions about this policy or your personal information, contact us at:
Avela Group Email: info@avela.au Phone: (03) 9466 2218 Website: avela.au

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